Terms and Conditions

1. Introduction

Sinclair Fleetwood appreciates your business and trust. Please read my policies carefully. By participating in our services, retreats, facilitation, ceremonies, events, programs, professional, and coaching services, you agree and give consent to these terms and conditions.

2. Disclaimer

Sinclair Fleetwood provides spiritual guidance, coaching, facilitation, retreats, and educational experiences intended to support personal growth, self-awareness, and transformation. All services are offered for educational, spiritual, and personal development purposes only.

These services are not medical, psychological, psychiatric, or therapeutic treatment, and are not a substitute for professional medical, mental health, or legal advice. Sinclair Fleetwood does not diagnose, treat, cure, or prevent any physical or mental health condition and makes no guarantees regarding outcomes or results.

Coaching and facilitation are not regulated professions. Services provided are not counseling, psychotherapy, or clinical care, and no professional assessments or medical interventions are offered.

Participation in any programs, retreats, events, or experiences is voluntary and undertaken at the participant’s own discretion. Participants are solely responsible for their own choices, actions, health, safety, and wellbeing before, during, and after participation.

Sinclair Fleetwood assumes no responsibility or liability for personal decisions, outcomes, injuries, losses, or experiences arising from participation in any services, programs, events, or retreats.

3. Payment for Services

COACHING, SERVICES, AND PROGRAMS PAYMENT POLICY:
PAYMENTS:  In addition to pay in full options, payment plans are available through PayPal.

Choosing a payment plan requires agreement and adherence to the terms set forth by PayPal, providing a credit card that is kept on file and charged monthly for the duration of the plan, according to the payment terms you agree upon when you enroll in the program. 

Failure to make the agreed payments will result in immediate removal from the program until another payment method is provided. Please contact Sinclair immediately if you need to change the terms of your payment plan, or update your card. 

Failure to complete the terms of your payment agreement will result in referral of your account to collections. If you are in a financial situation that is preventing you from keeping the payment terms, please get in touch to work something out.

4. Programs and Services Refund Policy

Sinclair wants all her students and clients to be fully satisfied with her courses, retreats, and services. For this reason, we offer a connection call with you prior to enrollment to ensure it’s a good fit on both sides. It’s important for you to be sure you made the right choice. Payment plans and monthly membership options are available to provide flexible terms to pay over time. 

PLEASE NOTE: Because of the nature of this work, and because the programs include digital intellectual property, there are no refunds on programs, events, memberships, classes, or courses. 

There are no refunds on private coaching sessions, even if the session was missed or not used before its expiration date.

Sinclair strives to overdeliver in every way, and she values her personal relationships with each one of you. If you have an issue with any of the material, reach out and we will find a solution. There are no refunds offered for failure to participate in private or group calls, keep up with, or complete the program or course. Disagreeing with the material, Sinclair, or the coaching methods you receive are not grounds for a refund.

If you are in a financial situation that is preventing you from keeping your payment terms, please contact Sinclair to work something out.

5. Unauthorized Use of Intellectual Property

This website, digital course portal, and all copy, materials, emails, digital content, blogs, podcasts, images, online courses, videos, graphics, social media posts, and audio contained therein are copyrighted and are the intellectual property of Sinclair Fleetwood. It is unlawful to copy, reproduce, republish, download, post, broadcast, record, transmit, commercially exploit, edit, communicate to the public or distribute in any way the content of this site, our online courses, or any materials provided or displayed at a retreat or event, other than for personal use connected to participation in the course, retreat, or event. All staff photography and video footage taken during our retreats or events is the digital property of Sinclair Fleetwood. 

No use other than that stated above is authorized without explicit written consent. You are granted a limited, personal, non-exclusive, non-transferable license to use courses, programs, and associated material for your own personal use. You acknowledge and agree that you have no right to modify, edit, copy, reproduce, create derivative works of, reverse engineer, alter, enhance, or in any way exploit the material contained on this website or provided to you in a paid program or service in any manner.  

By participating in these programs and services, you agree that any digital content you purchase or download may only be used by you for your personal use and may not be sold, copied, or redistributed without the express written consent of Sinclair Fleetwood. You further agree that you shall not create any derivative work based on her programs or courses, nor offer any competing programs, products, or services based on any information contained in our programs. 

6. Retreat Cancellation and Refund Policy

A $600 deposit is required to hold your spot. Because of the nature of this work and the preparation that goes into these events, this deposit is non-refundable. Please be clear with your intentions to attend when you book.

  • Cancel 31+ days in advance: Refund minus $600 deposit, OR transfer to another date within one year (Add $150 administrative transfer fee)
  • Cancel 30 days or less before the retreat: No refund or transfer

We understand that life happens, however we are not able to offer refunds or transfers for any reason less than 30 days before the retreat begins. Family emergencies, illness, acts of god, missed or delayed flights, personal issues, pandemics, politics, natural disasters, or any other situation outside our control is not grounds for a refund. We are not able to make a transfer to another retreat date after this time. 

Therefore, it is HIGHLY RECOMMENDED that you purchase travel insurance to protect yourself in the event of an emergency.

7. Retreat Policies

Leaving the Retreat Early

If you choose to leave the retreat before your reserved stay is over, no full or partial refunds will be available. You will be responsible for arranging transportation offsite. 

Travel Delays and Disruptions

Delays and cancellations happen, it is recommended that you make sure you have plenty of time to make connecting flights, so that you arrive on time the first day of your retreat. Traveling can be a long process, so traveling a day before your retreat begins is recommended. 

If you miss your flight or it is cancelled, and you will arrive after the beginning of our first full day ceremony (Day 2) we will not be able to allow you to join the group and you will not receive a refund. We have this policy to protect the energy and integrity of the group space and experience. We are not responsible for financial losses due to travel delays, flight cancellations, border closings, illness, medical issues, personal matters, visa status, or acts of God.

Venue Cancellation or Force Majeure

In the rare event that a retreat is cancelled due to circumstances beyond our control — including but not limited to venue cancellation, natural disasters, public health emergencies, government restrictions, or other force majeure events — participants will receive either:

  • A full refund of all retreat fees paid, OR
  • A credit toward a future retreat within one calendar year

We are not responsible for any costs incurred by participants in the event of cancellation due to circumstances beyond our control, including but not limited to: non-refundable flights, hotel accommodations, rental cars, lost wages, or other travel-related expenses.

We strongly recommend all participants purchase travel insurance that covers trip cancellation and interruption, including cancellations due to vendor or supplier failure.

Behavior Guidelines and Rules

We respect and value your retreat experience, healing processes, and personal boundaries, and expect that you will do the same toward our staff and your fellow guests. We have a zero tolerance policy for certain behaviors that are harmful, disruptive, or dangerous for the group. Committing one of these offenses is grounds for removal from the retreat with no refunds. Removing someone who has broken their commitment to respecting these guidelines is at the sole discretion of retreat staff. 

    • Sexual harassment 
    • Abusive or threatening behavior toward others, including racism, sexism, homophobia, or other offensive language or behaviors
    • Patterns of disruptive behaviors inside or outside ceremony that create discomfort for other guests, or significantly interfere with the healing process of other guests
    • Using cell phones or electronics during ceremony
    • The use of alcohol, substances, or drugs of any kind 
    • Leaving the retreat venue without a staff member’s knowledge
    • Behavior that puts your own or others’ safety at risk
    • Theft  – we create a trusting family environment where everyone feels that they and their belongings are safe 

Sinclair Fleetwood and her collaborators reserve the right to ask anyone to leave at any time at our discretion.

Privacy and Confidentiality

What you share and experience in retreat is private to the group and is treated as confidential by retreat staff and other guests. We do not share personal, contact information, medical information, or confidential information with other guests or outside persons without explicit permission from the guest. 

Please read the Privacy Policy for more information on how your information is used and stored.

Medical Fitness and Safety

If it is deemed medically unsafe or dangerous for you to participate in any experience (i.e. recent prescriptions taken that are contraindicated, illness, accident, or other health or safety conditions) we reserve the right to withhold any experience that may be determined to cause harm to you or others.

No specific medical or health issue will disqualify you from attending a retreat, however your safety, health, and wellness is our first priority, and we cannot accept applications from guests who could experience harm, damage, or death from participating in our events and retreats. 

We respectfully ask for your complete honesty and frankness on your application form so that we can determine if our retreat experiences is right for you. We can only do this in good faith if we have all the facts and information. 

We reserve the right not to accept reservations from guests based on health, medical, or safety concerns at any point in the application and interview process, or onsite at the retreat. If for any reason it is deemed unsafe or dangerous for you to participate in the retreat upon your arrival, no refunds will be given. 

Please purchase travel insurance. 

Cell Phones and Social Media

Plant medicine retreats are designed to create a safe space for disconnection from the distractions of the outside world so that we can go inward. Nothing is more disruptive to this process than cell phones and social media. It is a vital component of the healing process to disconnect from our devices as much as possible during the retreat. Our suggestion is to check in with your people when you arrive, and turn off your phone for the duration of the retreat. We know this may not be possible or desirable for everyone, so we ask that you use discretion with devices, laptops, and cell phones whenever possible. 

Devices are not permitted in ceremony spaces, yoga rooms, during meals, workshops, or meetings. Any gathering with the group requires our full attention and we ask that you please respect this request and refrain from using your device in these shared spaces. The best choice is to leave it in your room.

  • Posting private or personal images or information about the retreat staff or other guests on social media without permission is not tolerated and could result in removal from the retreat. Please get consent to take photos of others, and to post photos of others publicly. Not everyone is out of the psychedelic closet. 
  • Photos are not allowed of the ceremony spaces or during ceremony, and it is not allowed to listen to music or use headphones during ceremony. Please do not bring phones or cameras to ceremony.  

 

8. Acknowledgement of Risk and Assumption of Responsibility

Participation in retreats, programs, events, and experiential activities involves inherent risks, including but not limited to physical, emotional, psychological, or spiritual challenges. Travel, group experiences, time in nature, and immersive environments may involve conditions or activities that carry risk of injury, illness, emotional distress, or other unforeseen outcome including death. Participation is voluntary and undertaken at the participant’s own discretion and responsibility. 

The Medical Guidelines provided are based on industry best practices, as well as scientific and medical resources. Omission or dishonesty about medications and drugs can cause permanent injury, illness, or death. 

There are no medical professionals on our staff, and we urge you to consult your health practitioners to ensure it is safe for your mental and physical health to participate in the retreat experience prior to booking a retreat. 

9. Novel Coronavirus/COVID-19 Policies

The safety of our guests and staff is our first priority. In order to minimize risk and help prevent the transmission of COVID-19, we require that each participant agree to the following policies before booking a reservation for a retreat.

By participating in a retreat, you agree to the following:

  1. By attending our retreat or event, participant assumes all risk, liability, and responsibilities, including financial, health, medical, and legal issues associated with contracting or spreading COVID-19 before, during, or in the 14 days after your retreat, as well as costs for medical treatment, transportation, and quarantine.
  2. Participant agrees to purchase flight and travel insurance to cover all contingencies and non-refundable deposits and expenses, including all possible medical expenses and accommodation in case of a COVID-19 infection or quarantine.
  3. Participant understands and agrees to our Cancellation and Refund Policy. If flights are cancelled or borders are closed in your home country or Ecuador due to COVID-19, program fees paid are non-refundable, and will be credited for use in a future retreat/program within one calendar year of the date of the border closing. In the unlikely event that a retreat is cancelled or postponed by Mystical Heart Collective due to COVID-19, our Cancellation and Refund Policy will remain in effect, and we will offer full credit of all deposits and fees paid for a future retreat within one calendar year. 
  4. In alliance with the current governmental policies, we do not currently require proof of vaccination or a negative Covid test before the retreat. For more up to date information about the travel requirements in Ecuador, please visit the US Embassy website here.
  5. Participant agrees not to travel if they are experiencing any of the following symptoms prior to their departure, or immediately alert Mystical Heart Collective staff if experiencing the following symptoms while traveling to, from, or while at the retreat:
    • Fever
    • Respiratory symptoms such as sore throat, cough, or shortness of breath
    • Flu-like symptoms such as muscle aches, unusual joint pain, chills, or extreme fatigue
    • Changes in sense of taste or smell
    • Headache
    • Congestion or runny nose
    • Nausea, vomiting, or diarrhea (unrelated to medicine experiences)
    • Trouble breathing
    • Persistent pain or pressure in the chest
    • Confusion
    • Inability to wake or stay awake
    • Pale, gray, or blue-colored skin, lips, or nail beds, depending on skin tone

6. Participants who are at high risk for transmission of the coronavirus (over 70 years of age, immunocompromised, or those with some pre-existing health conditions) agree to delay booking a retreat with us until they have been fully vaccinated, or after travel risk is considered negligible by the World Health Organization. 

7. Participants agree to adhere to the following COVID-19 safety measures while traveling to our retreats:  

  • Wear a mask or face shield while traveling if required
  • Wash hands and sanitize frequently
  • Always wash hands after using the restroom, touching your face, nose, or mouth, and eating
  • To the extent possible, avoid touching public door handles, handrails, and other frequently touched surfaces in public places. Also avoid shaking people’s hands.
  • Cough or sneeze into your elbow or a tissue
  • Maintain social distancing of 6 feet whenever possible during travel
  • Follow all guidelines and directions set forth by airports and airlines

8. Participant agrees to receive a temperature check from a touchless thermometer on their retreat start date, prior to boarding transportation to the retreat venue.

9. Participant agrees to sign a liability waiver stating that they are not currently exhibiting any symptoms of COVID-19 such as:

  • Fever
  • Respiratory symptoms such as sore throat, cough, or shortness of breath
  • Flu-like symptoms such as muscle aches, chills, or severe fatigue
  • Changes in sense of taste or smell

10. Participant understands that attendance and participation in retreat activities may increase the likelihood of exposure to  conditions in which Coronavirus is transmitted and spread. Mystical Heart Collective is not able to prevent the presence of COVID-19, and we are unable to ensure you will not become infected through travel or participation in our retreats. Participant assumes all risk of infection, illness, or death due to coronavirus by attending this retreat. Participant understands that there are no refunds or transfers in the event that they contract COVID-19 before or during the retreat. 

11. Sinclair Fleetwood is not responsible for any loss, damage, illness, harm, or death that may come to you by attending a retreat she is facilitating, and as such is released of all future liability, lawsuits, and responsibility. 

12. Participant agrees to review the CDC’s guidelines on symptoms, testing, prevention, and travel as related to COVID-19

Have Questions? Get in touch.

If you have any questions about the policies or Terms and Conditions, please reach out via email below.

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